Privacy policy
Privacy Policy
Welcome to Pawtilts. Your privacy is important to us. This Privacy Policy explains how Pawtilts (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit or interact with our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Shipping Address
- Billing Address
- Phone Number (if provided)
- Order Information
- Purchase History
Payment Information
Payments are securely processed through trusted third-party payment providers. Pawtilts does not store your complete debit or credit card information on our servers.
Device Information
We may automatically collect information such as:
- IP Address
- Browser Type
- Device Type
- Operating System
- Time Zone
- Website Activity
- Pages Visited
- Products Viewed
- Referral Source
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Verify payments
- Deliver products
- Provide customer support
- Respond to inquiries
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Analyze website performance
- Personalize your shopping experience
- Send order confirmations and shipping updates
- Send promotional emails if you have chosen to receive them
Cookies
Pawtilts uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep your shopping cart active
- Improve website performance
- Analyze visitor behavior
- Deliver relevant advertisements
You can disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.
Third-Party Services
To operate our business efficiently, we may share limited information with trusted third-party providers, including:
- Shopify
- Payment Processors
- Shipping Partners
- Analytics Providers
- Marketing Platforms
- Customer Support Services
- Fraud Prevention Services
These providers only receive the information necessary to perform their services and are required to protect your information.
Marketing Communications
If you subscribe to our newsletter or promotional emails, we may send you:
- Product launches
- Promotions
- Discounts
- Special offers
- Pet care tips
- Company updates
You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our emails.
Data Security
We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
When your information is no longer required, it will be securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request a copy of your personal information where applicable
To exercise any applicable rights, please contact us using the email provided below.
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.
International Visitors
If you access Pawtilts from outside the country in which our services are operated, you understand that your information may be processed and stored in jurisdictions where data protection laws may differ from those in your location.
Third-Party Links
Our website may contain links to third-party websites or services.
Pawtilts is not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.